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Notifications

Overview

ExoSense supports Email and SMS notifications that are triggered based on Rule Status changes for individual Asset Signals. Notifications are managed as a subscription by users, allowing them to manage what they receive and how. Users can set up their notification preferences on their Profile page.

Email Notifications are always sent to the email address they use to log-in with.

Example Email Notification for a Threshold Rule

SMS Availability

SMS notifications are not enabled by default and must be configured by Administrators.

Example SMS Notification for a Threshold Rule

Notification Preferences

Configuration Description
Phone Number The mobile number to receive SMS messages to. Use the picker for your country code, which will allow for proper number formats.
Receive Emails about Choose the Rule Status states to receive email notificaitons for. (e.g. Normal, Warning, Critical, Timeout, Informational)
Receive SMS about Choose the Rule Status states to receive SMS notificaitons for. (e.g. Normal, Warning, Critical, Timeout, Informational)
SMS Blackout Rules Choose times of day to receive / not receive SMS notifications.
Subscriptions Choose specific Assets to receive notifications for.

Profile Notification Options

Email and SMS Notification Message Formats

The format of Email and SMS messages are defined per standard Rule. This information can be found under Asset Rules.

SMS Blackout Rules

By default, all hours of the day will receive SMS messages unless non-blackout hours are selected. This can be managed on the Notifications page by using the 'Manage Rules' button next to the SMS Notification configuration settings.


Last update: March 15, 2022